Working with SingleSource
SingleSource has grown to become a leading service provider in the industry. What can you expect from a relationship with SingleSource?
- A single-minded focus on customer service
- A service philosophy focused on anticipating customer needs
- A flexible approach toward service customization while maintaining high performance standards
With the right technological infrastructure, this service-oriented approach becomes the true driver of our customer-driven organization. We are committed to these principles and the constant refinement of our quality assurance process. Every client can count on thorough documentation of our performance that can be measured against your own internal standards.
Our Technology
SingleSource provides a comprehensive information delivery system that combines innovative software with thorough quality control and customer service measurements.
- SingleSource's software solution, PropertySmart™, provides partners access to a variety of easy-to-use tools, including forms for entering and tracking individual and batch orders, reporting in a variety of formats, and an email notification system that can be customized to suit your specific needs and internal protocols.
- Our platform follows the latest electronic commerce standards set forth by the Mortgage Industry Standards Maintenance Organization (MISMO). This assures reliability and ease of integration with our partners.
- Our software can be efficiently integrated with the customer's existing IT structure to meet their specific needs.
Quality Assurance
The quality assurance tools built into our PropertySmart™ technology assure the reliability of our valuation products and reduce overall delivery times. Our use of data validation and data filters provides our partners with:
- Real-time feedback: The SingleSource Quality Assurance process identifies errors and omissions in real-time, eliminating the need for most clarifications and reducing the number of interactions required for delivery.
- Smart technology: Our software allows brokers to fix any issues before submission, while allowing for exceptions.
Account Management
Every customer is assigned a Relationship Manager. Our Relationship Managers provide a single point of contact and work closely with customers to efficiently manage their specific product and service needs.
Our People
SingleSource is a performance-based company. Our values cultivate a can-do culture that attracts and retains high quality people. By instilling a sense of pride for the SingleSource mission, we encourage professional growth and belonging.